Privacy Notice

Dechra Pharmaceuticals Limited and its subsidiary companies’ respective websites (“website”) are operated by Dechra Pharmaceuticals Limited, a company incorporated in England and Wales with an office at 24 Cheshire Avenue Cheshire Business Park, Lostock Gralam, Northwich CW9 7UA. For the purpose of the General Data Protection Regulation ("GDPR"), the data controller is Dechra.

The terms “Dechra”, “we”, “us”, “our” and “ours” when used in this Privacy Notice means Dechra Pharmaceuticals Limited, which includes the subsidiaries, divisions, branches, affiliates or companies under control of Dechra Pharmaceuticals Limited. The terms “you”, “your” and “yours” when used in this privacy notice (“Privacy Notice”) means any person who interacts with and/or does business with us. If you have questions about this Privacy Notice please contact us by email at DataProtection@dechra.com

SCOPE OF PRIVACY NOTICE

Dechra is committed to taking all reasonable steps to ensure that all Personal Data held by us in relation to our employees, customers, supplier and all other individuals is kept secure, processed in a fair and lawful manner and managed in accordance with all applicable data privacy laws. 

Please review this Privacy Notice carefully. It describes our current policies and practices with regard to Personal Data collected by us from you directly and/or through the website (to the extent that such Personal Data is protected by applicable data protection laws). In particular, it explains what types of information we collect, how that information is used, to whom it is disclosed and how it is safeguarded.

This Privacy Notice applies to all Personal Data that is collected, processed, used and stored by us (except in relation to Personal Data relating to our contractors, consultants, employees and workers, whose personal data is covered by a separate privacy notice). For the purpose of this Privacy Notice, “Personal Data” refers to information or pieces of information that could identify you, and could include your name, job description, date of birth, email and/or mailing address.

CHANGES TO THIS PRIVACY NOTICE

We are continually improving our methods of communication and adding new functionality and features to this website and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. We encourage you to regularly check this Privacy Notice

SOURCES OF PERSONAL DATA

Information that we may receive from you

You may choose to use our services and solutions, buy our products, submit information via our websites, deal with customer services, interact with us on social media, participate in training or sign up for updates and notifications.  Occasionally we may also ask for demographic information to enable us to provide a personalised service to you.

When you request our services and solutions, buy our products or submit information, we collect personal information about you such as your name, postal address, email address, telephone number and payment details. For example, we collect Personal Data when you:

• register and/or attend for one of the events listed on our website;
• sign up to receive emails or other notifications from us;
• apply for a role within Dechra;
• order a prescription of a product from your veterinarian which can only be fulfilled by us pursuant to a special licence issued by the appropriate regulatory authority;
• use a social media service (like Facebook or Twitter) to communicate with us; or
• submit a request to our customer service department.

We may also ask for demographic information to enable us to provide a personalised service to you. The information you provide is either manually or electronically stored in our databases or those of our third party suppliers (as to which, please see the section entitled “Transfer of Data to Third Parties” below).

Information that we may receive from third parties

We may receive information about you from third parties that we work with, including, for example, veterinary practices, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud detection providers We sometimes supplement the information that you provide with information that is received from such third parties. For example, if inaccurate postal or zip codes are received, we may use third party software to fix them.

USE OF PERSONAL DATA

We will use your Personal Data to enable you to use our services and solutions, buy our products and submit information via our websites.  We will ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for Personal Data, this may be used for the following purposes:

• We need to maintain business records, e.g. contact records, order histories, order preferences, delivery preferences
• We may contact you occasionally to inform you of new services we will be providing;
• We may send you regular updates on issues we think will be of interest to you for example training materials;
• We may send you requested information on our services;
• We may use your Personal Data for marketing purposes and market research; and
• We may use your Personal Data to provide aggregate statistics about our customers, sales, traffic patterns and related site information (but these statistics will include no personally identifying data).

Where we send you information for any purpose, it may be sent by post, email, mobile messaging, or another electronic service (for example, we may communicate via a social media platform if that is how you contact us).

STORAGE OF PERSONAL DATA

We will retain your data for the shortest period to comply with legislation and according to our business need.  This retention period will be based on the following criteria:

• the purpose for which the data was collected;
• the length of any legal obligation that may attach to that data or the period within which claims might be brought relating to that data or products or services that we have provided;
• the requirements of our regulators; and
• the likelihood of further contact or enquiries from you with which the data may assist.

 

The information you provide is either manually or electronically stored in our databases and sometimes those of our third party suppliers (as to which, please see the section entitled “Transfer of Data to Third Parties” below).

At the end of a retention period information is deleted from our electronic systems and any hard copy information is shredded or disposed of using a professional confidential waste disposal service.

DATA ACCESS AND CORRECTIONS

Data protection legislation provides you with a number of legal rights. You have the following rights in relation to the processing of your personal data:

• the right to be informed of the processing of such Personal Data including the source;
• the right to request access (including the provision of copies) to such Personal Data;
• the right to suspend the processing of, and to request a correction, erasure, and destruction of such Personal Data;
• be informed of the legal ground for data processing. If the lawful ground for processing your personal data is consent, the right not to consent and to elect the scope of consent, to the processing of such Personal Data; and
• be informed of your right to data portability.

We will also correct, amend or delete any Personal Data that you inform us is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at dataprotection@dechra.com.

Requests to delete Personal Data are subject to legislation and document retention obligations.

In respect of any complaints, we ask that you please attempt to resolve them with us before contacting any supervisory authority.

 

UNSUBSCRIBE

We hope you will be delighted with our products and services. However, if you do not wish to receive marketing emails from us and want to be removed from our electronic mailing list, please email us at dataprotection@dechra.com with “Email Unsubscribe” in the subject heading.

TRANSFER OF DATA TO THIRD PARTIES

We will only transfer your personal data outside the Dechra Group where there is a legitimate business need and a lawful ground to do so.

• To protect your personal data we will enter into appropriate contractual arrangements to ensure that your data is kept secure and only used for legitimate, authorised purposes. We do not share, sell or distribute your Personal Data to unrelated third parties, except as otherwise provided for in this Privacy Notice and under those limited circumstances.
• We may also share your personal data in the following circumstances;
• to comply with a legal obligation (for example to a government agency or police force/security service) or in connection with legal proceedings and the administration of justice. We will share only that personal data required for a specific purpose;
• to protect your vital interests.
• In order to provide you with the information, products and/or services and solutions which you have requested, Personal Data may occasionally be transferred or shared with other companies within the Dechra Group or with third parties who we work with for further processing.
• The following protection measures are followed to ensure an adequate level of protection:

                        A)intra-group data transfer agreements have been put in place;

                        B) there is an internal requirement to enter into the Standard Contractual Clauses adopted with third party suppliers, where appropriate.

• As we develop our business we might sell or acquire subsidiaries, or businesses. There might be a reorganisation, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the Dechra Group. In connection with these transactions your personal information and other information we have collected as described in this Privacy Notice may be disclosed and may be among the business assets transferred as part of the transaction.

TRANSFER OF DATA ABROAD

If you are visiting this website from a country other than the country in which our servers are located (currently the United Kingdom), the various communications will necessarily result in the transfer of information across international boundaries. Additionally, the data we collect may be accessed, transferred to and stored by companies and external service providers established outside the UK and the European Economic Area ("EEA"). It may also be processed by personnel operating outside the UK and the EEA who work for us or for one of our service providers.

Countries outside the UK and the EEA may not offer the same level of protection.  To protect your data, we will enter into appropriate contractual arrangements with any companies we share data with outside the UK and the EEA. Should you require further information about the means by which we ensure the protection of your data overseas, we may, upon receipt of a request from you, provide a copy of the details of the safeguards securing the transfer at our discretion.

SECURITY OF PERSONAL DATA

We undertake to take all useful precautions to ensure the confidentiality and security of the processed Personal Data and prevent them from alteration, corruption of access by unauthorised parties.

We also require our third party providers to take reasonable precautions to keep your personal information secure.

Unfortunately, no storage system and no transmission of information is completely secure. More information regarding our security procedures related to the storage of your Personal Data may be provided upon written request.  Please submit any such request in writing, addressed to Dechra’s Group IT Director, at the address set out above.

 

LINKS TO OTHER WEBSITES

Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not do not accept any liability or responsibility for their websites and data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our website. In doing so, we may collect the following data: 

• IP address, login information, browser type, location, time zone, operating system, and other technical information;
• information about your visit, including the websites you visit before and after our Website and products you viewed;
• length of visits to pages on the website, and page interaction information; and
• subject to your prior consent, we may also collect additional information e.g. to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way

Our website contains hyperlinks to other pages on our website. We may use cookies to track how often these links are used and which pages on our website our visitors choose to view.  The cookies do not identify you personally – they simply enable us to compile statistics about the use of these hyperlinks.

Our websites have a Cookies Consent Management tool which allows visitors to review cookies enabled and choose whether to allow cookies other than those essential for the management of the site.

FEEDBACK

We welcome comments about this Privacy Notice. If you have any questions about this Notice or any part of our service, you may contact us by emailing corporate.enquiries@dechra.com.